FAQs

Tracking Your Order You can track your order by logging into your account on our website. Once your order has been shipped, the tracking number will be a...

How can I get a copy of my invoice? Your invoice is typically sent to your email within 3 business days after your order has been completed. Where to che...

Payment MethodDescription Credit Card We accept major credit cards, including Visa, Mastercard, and American Express. Simply enter your credit card informa...

Are prices including VAT? No, all prices on our website are shown excluding VAT. How VAT works We primarily operate as a wholesale platform for professi...

Can I place an order by phone or email? Yes, it is possible to place an order by email. However, we strongly recommend placing orders directly through our ...

If you are located within the European Union and are a non-business buyer without a VAT number, you will need to pay an additional 23% value-added tax. Ple...

Thank you for your email. We appreciate your interest in our products, but we would like to inform you that our main business is wholesale. To qualify for o...

Wholesale Discount Policy Regular-Priced Products (Non-Fabric) When your cart reaches €200 EUR / $230 USD in regular-priced items, a 50% wholesale discoun...

Why You May Receive Partial Orders Receiving an order but finding that not all items have arrived can be concerning. Here are a few reasons why this mig...